Pricing
Every plan gives your organisation a dedicated service desk, knowledge environment, connected-device and service inventory, monitoring, and human approval controls. The bands below are starting points based on the number of people who can contact your desk.
Agent Desk plans
Prices are in New Zealand dollars and exclude applicable taxes. A user is a person authorised to contact your dedicated desk through the PC agent, voice, email, or web portal.
For a tight-knit team
authorised desk users
NZ$500 / month
Setup from NZ$500
The complete dedicated desk for a startup or small team.
For a growing team
authorised desk users
NZ$1,040 / month
Setup from NZ$500
More human-operator capacity for a larger team and support queue.
For several working teams
authorised desk users
NZ$1,990 / month
NZ$3,200 setup
Parallel capacity for a busier queue and broader knowledge.
For an established operation
authorised desk users
NZ$3,490 / month
NZ$5,500 setup
A larger AI-agent team, more human-operator capacity, and dedicated compute.
For a large organisation
enterprise-scale desk
Custom monthly scope
Setup scoped separately
Capacity, governance, and rollout designed around the organisation.
These are beta starting prices. Fireteam and Section include standard setup from NZ$500; additional onboarding or integration work is quoted separately. Your proposal confirms the final scope, setup, applicable taxes, and billing terms. A smaller headcount with complex systems or a heavy support workload may need a larger tier.
Customisable by design
We can adjust the number of authorised people, dedicated agents, support channels, operator allowance, knowledge sources, and cloud scope. We will recommend the smallest configuration that can handle the real workload safely.
Who counts as a user?
A user is a person authorised to raise a request. AI agents are included separately as dedicated service capacity; they are not counted as customer users.
Optional add-on
Add governed AWS and Azure resource inventory, monitoring, operational alerts, and approved cloud operations to any Agent Desk tier. Scope is shaped around your environment, risk, and expected change workload. Larger or more active environments are quoted separately, and your cloud-provider charges remain separate.
Startup entry
If an early-stage business needs Agent Desk and CloudOps before it is ready for the full combined list price, talk to us. We can look at the actual support load, cloud footprint, and rollout order, then shape a sensible entry offer.
The service model remains the same, while authorised-user limits, AI-agent capacity, human-operator capacity, and setup scope increase with each tier.
| Scale | Fireteam | Section | Troop | Company | Unit |
|---|---|---|---|---|---|
| Authorised people | Up to 5 | Up to 10 | Up to 50 | Up to 150 | 500+ |
| Dedicated AI agents | 1 | 1 | 3 | 5 | 20+ |
| Dedicated service desk | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated knowledge environment | ✓ | ✓ | ✓ | ✓ | ✓ |
| Connected-device and service inventory | ✓ | ✓ | ✓ | ✓ | ✓ |
| Monitoring of connected devices and services | ✓ | ✓ | ✓ | ✓ | ✓ |
| Human approval controls | ✓ | ✓ | ✓ | ✓ | ✓ |
| One-time setup | From NZ$500 | From NZ$500 | NZ$3,200 | NZ$5,500 | Scoped |
| CloudOps add-on | Available | Available | Available | Available | Available |
No. Each customer receives a dedicated service desk, knowledge environment, and agent configuration.
A user is a person authorised to contact your dedicated desk. AI agents provide service capacity and do not count towards the customer-user limit.
Yes. The bands are starting points. We can adjust people, agent capacity, channels, workload, knowledge sources, CloudOps scope, and rollout timing in your proposal.
Every Agent Desk tier includes inventory and monitoring for the connected devices and services agreed in your proposal. AWS and Azure resource inventory, cloud monitoring, operational alerts, and governed cloud changes are provided through the CloudOps add-on.
Yes. CloudOps can be scoped with any Agent Desk tier for AWS, Azure, or both. It adds cloud-resource inventory, monitoring, operational alerts, and governed changes, starting at NZ$1,000 a month. Larger or more active environments are quoted separately, and cloud-provider charges remain with the provider.
Yes. Startups and small businesses can ask us to shape an entry offer around their current support load and cloud footprint. Get in touch and we will confirm what is practical.
No. A designated approver from your organisation must review and approve any proposed action before it changes a system or data.
Tell us about your team, support queue, and cloud environment. We will help you choose a sensible starting point.
Contact sales